Shipping policy
Effective Date: September 1, 2026
Welcome to shopiomart.in. We are committed to providing our customers with a smooth, reliable, and convenient shopping experience. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
At shopiomart.in, we offer a range of Fashion Apparel products designed to bring style, comfort, and value to our customers. We understand that timely delivery is an important part of online shopping, and we make every reasonable effort to process and deliver orders safely and efficiently.
By placing an order on our website, you acknowledge and agree to the terms described in this Shipping Policy.
1. Business & Contact Information
Website: shopiomart.in
Email: shopiomart.in@gmail.com
Phone: 8336082447
Business Address: Binoy Mitra Saroni, Boy's School Road, Nabapally, Barasat, North 24 Parganas, West Bengal – 700126
Business Category: Fashion Apparel
GST No.: 19BXAPA9569E1ZC
For any shipping-related questions, customers may contact us using the email address or phone number provided above.
2. Order Processing
Orders are generally processed after successful confirmation of the order and, where applicable, successful verification of the customer's contact and delivery details.
We normally aim to process orders within 1–3 business days. Business days generally exclude Sundays and public holidays.
During high-demand periods, promotional campaigns, festive seasons, sale events, or unexpected operational circumstances, processing may take longer than usual.
Once an order has been processed and handed over to the shipping or delivery partner, customers may receive shipping or tracking information where such information is available.
Please ensure that the name, phone number, email address, and shipping address provided during checkout are accurate. Incorrect or incomplete information may result in delays, failed delivery attempts, or additional delivery arrangements.
3. Estimated Delivery Time
Delivery time may vary depending on the customer's location, product availability, courier service, weather conditions, public holidays, and other circumstances outside our reasonable control.
As a general estimate, orders may be delivered within approximately 3–10 business days after dispatch.
Remote areas, difficult-to-reach locations, or locations with limited courier coverage may require additional time.
The estimated delivery period is only an indication and should not be treated as a guaranteed delivery date.
If your order is delayed beyond a reasonable period, please contact our customer support team so that we can assist you with checking the shipment status.
4. Shipping Coverage
We aim to deliver products to serviceable locations within India through available courier and logistics partners.
Delivery availability depends on the serviceability of the customer's PIN code and the courier network operating in that area.
Before or during order processing, we may verify whether the provided address is serviceable. If a location is found to be non-serviceable, we may contact the customer to request an alternative delivery address or discuss available options.
We currently focus on domestic deliveries within India.
5. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before the customer completes the purchase.
Shipping charges may vary depending on factors such as:
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Delivery location
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Order value
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Product weight or size
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Courier availability
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Promotional offers
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Special delivery requirements
Where a free-shipping offer is applicable, the terms and conditions of that offer will be displayed on the website or at checkout.
We reserve the right to change shipping charges or introduce promotional shipping offers at any time. Such changes will generally apply to new orders placed after the change becomes effective.
6. Cash on Delivery Orders
Where Cash on Delivery (COD) is available, customers may choose COD as a payment option during checkout, subject to serviceability and applicable order conditions.
COD availability may depend on the customer's PIN code, order value, courier service, and other operational considerations.
Customers placing COD orders are requested to provide an active phone number and remain available to receive delivery-related calls from the courier partner.
Repeated refusal or non-acceptance of COD orders may affect the availability of COD for future purchases.
7. Order Confirmation
After placing an order, customers may receive an order confirmation through the contact details provided during checkout.
An order confirmation indicates that we have received the order request. It does not necessarily mean that the order has already been dispatched.
We reserve the right to contact customers for order verification where necessary, particularly when the delivery address, phone number, payment information, or other order details require clarification.
8. Tracking Your Order
When tracking information is provided by our shipping partner, customers may receive the relevant tracking details through email, SMS, WhatsApp, or another available communication method.
Tracking information may take some time to become active after the shipment has been handed over to the courier.
Customers can use the tracking information to monitor shipment progress, subject to the availability and accuracy of information provided by the courier company.
If tracking information has not updated for a reasonable period, please contact us at shopiomart.in@gmail.com with your order details.
9. Delivery Attempts
Our courier or delivery partner may make one or more delivery attempts at the shipping address provided by the customer.
A delivery may fail for reasons including:
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Customer unavailable at the address
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Incorrect or incomplete address
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Incorrect phone number
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Customer refusing to accept the package
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PIN code or address being non-serviceable
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Customer not responding to courier calls
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Local delivery restrictions
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Natural events or operational disruptions
If a shipment is returned to us after unsuccessful delivery attempts, additional arrangements may be required before the order can be shipped again.
Depending on the circumstances, additional shipping charges may apply for re-delivery.
10. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address.
Please provide details such as:
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Full name
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House or flat number
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Building or locality
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Street or road name
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City/town
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District
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State
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PIN code
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Active mobile number
If an incorrect address is provided and the order has already been dispatched, we may not be able to modify the delivery address.
If the courier returns the shipment because of an incorrect or incomplete address, customers should contact us promptly to discuss the available options.
11. Delayed Deliveries
Although we work to ensure timely delivery, delays can occasionally occur due to circumstances beyond our control.
Possible causes include:
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Severe weather
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Floods or natural disasters
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Transportation disruptions
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Public holidays
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Festivals or peak shopping periods
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Courier network issues
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Regional restrictions
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Strikes or operational disruptions
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Incorrect address information
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High shipment volumes
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Government or regulatory restrictions
In such situations, we will make reasonable efforts to assist the customer and communicate relevant information when available.
However, shopiomart.in cannot guarantee delivery on a specific date unless explicitly stated otherwise.
12. Damaged Packages
Customers are encouraged to inspect the external condition of the package at the time of delivery.
If the package appears visibly damaged, opened, tampered with, or significantly compromised, customers should, where possible, inform the delivery partner and contact us as soon as possible.
For damaged-product claims, we may request photographs, videos, packaging details, order information, and other evidence necessary to investigate the matter.
Claims should be reported within the period specified under our applicable Return & Refund Policy.
Please do not discard the original packaging until the issue has been resolved.
13. Wrong or Missing Items
If you receive an item that is different from what you ordered, or if an item appears to be missing from your package, please contact our support team promptly.
Please provide:
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Order number
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Customer name
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Contact number
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Description of the issue
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Photographs of the received product
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Photographs of the shipping label and packaging, where applicable
We will review the information and determine the appropriate resolution according to our applicable policies.
14. Multiple Products in One Order
If an order contains multiple products, they may be shipped together or separately depending on product availability, warehouse processing, packaging requirements, and courier arrangements.
In cases where products are dispatched separately, customers may receive different tracking details or receive their products on different dates.
The total delivery period may therefore vary between products in the same order.
15. Product Availability
All orders are subject to product availability.
Although we make reasonable efforts to maintain accurate product availability information, circumstances may occasionally result in an item becoming unavailable after an order is placed.
If an ordered product becomes unavailable, we may contact the customer regarding the available options, which may include an alternative product, cancellation, or refund where applicable.
16. Cancellation After Dispatch
Order cancellation requests are subject to our cancellation terms and the current shipping status of the order.
Once an order has been packed or dispatched, cancellation may no longer be possible.
If the customer refuses delivery after dispatch, any refund or re-shipping decision will be handled according to our applicable cancellation and return/refund terms.
Customers should contact us as soon as possible if they wish to request an order cancellation.
17. Return Shipments
If an order is returned to our facility because of unsuccessful delivery, incorrect address details, refusal of delivery, or other customer-related reasons, we may contact the customer regarding the next steps.
Any re-delivery request may be subject to additional shipping charges, depending on the circumstances.
Returns due to product defects, incorrect products, or other eligible reasons will be handled according to our Return & Refund Policy.
18. Third-Party Courier Services
We may use third-party courier and logistics companies to deliver customer orders.
Once an order has been handed over to a courier partner, delivery operations are subject to the courier company's network, procedures, and operational conditions.
While we select delivery partners with reasonable care and work to resolve shipping problems, certain delivery delays or disruptions may be outside our direct control.
Customers may be required to communicate with the courier partner regarding specific delivery attempts when necessary.
19. Communication Regarding Delivery
We may contact customers through the phone number, email address, or other contact information provided during checkout for purposes including:
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Order verification
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Address confirmation
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Delivery coordination
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Tracking updates
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Failed delivery attempts
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Customer support
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Order-related clarification
Customers are responsible for maintaining accurate contact information and responding to reasonable delivery-related communication.
20. Fraud Prevention and Order Verification
To protect customers and our business from fraudulent transactions, we may conduct reasonable order verification before processing or dispatching an order.
If an order appears suspicious, contains inconsistent information, or cannot be reasonably verified, we reserve the right to hold, cancel, or decline the order where appropriate.
If an order is cancelled after payment has been received, any eligible refund will be processed according to our applicable refund procedures.
21. Force Majeure
shopiomart.in will not be responsible for delays or failure to perform shipping-related obligations caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, extreme weather, pandemics, government restrictions, transportation interruptions, strikes, civil disturbances, technical failures, courier disruptions, or other unforeseen events.
We will make reasonable efforts to resume normal operations as soon as circumstances permit.
22. Customer Responsibility
Customers are responsible for:
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Providing correct shipping and contact information.
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Ensuring someone is available to receive the order where necessary.
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Responding to courier calls or delivery notifications.
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Checking the package upon delivery.
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Reporting eligible shipping or product issues promptly.
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Keeping the original packaging where a return or investigation may be required.
Failure to meet these responsibilities may affect delivery, return, replacement, or refund eligibility.
23. Shipping Policy Changes
shopiomart.in reserves the right to modify, update, or revise this Shipping Policy at any time.
Changes may be made to reflect operational improvements, courier requirements, legal or regulatory developments, changes in shipping services, or other business needs.
The updated version will be published on this page with a revised effective date where appropriate.
Customers are encouraged to review this policy periodically before placing an order.
24. Contact Us
If you have questions about shipping, delivery status, delayed orders, courier issues, or any other shipping-related matter, please contact us.
shopiomart.in
Email: shopiomart.in@gmail.com
Phone: 8336082447
Address: Binoy Mitra Saroni, Boy's School Road, Nabapally, Barasat, North 24 Parganas, West Bengal – 700126
Business Category: Fashion Apparel
GST No.: 19BXAPA9569E1ZC
We are committed to assisting our customers and providing reasonable support throughout the order and delivery process.
Thank you for choosing shopiomart.in. We appreciate your trust and look forward to delivering quality Fashion Apparel products to you.