Refund policy
Effective Date: September 1, 2026
At shopiomart.in, we aim to provide our customers with a smooth, reliable, and satisfying shopping experience. We carefully select and inspect our Fashion Apparel products before dispatching orders. However, we understand that sometimes a product may not meet your expectations, may have a manufacturing defect, or may arrive damaged or incorrect.
This Return and Refund Policy explains the conditions under which products purchased from shopiomart.in may be returned, exchanged, or refunded. By placing an order with us, you acknowledge and agree to the terms mentioned below.
1. About shopiomart.in
Store Name: shopiomart.in
Business Category: Fashion Apparel
Email: shopiomart.in@gmail.com
Phone: 8336082447
Business Address: Binoy Mitra Saroni, Boy's School Road, Nabapally, Barasat, North 24 Parganas, West Bengal – 700126
GST No.: 19BXAPA9569E1ZC
Our goal is to offer fashionable, useful, and quality apparel while maintaining transparent customer service and reasonable return procedures.
2. Return Eligibility
Customers may request a return or exchange when the received product meets one of the following conditions:
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The product is damaged when delivered.
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The product has a manufacturing defect.
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The wrong product was delivered.
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The wrong size, color, or variation was delivered due to an order-processing error.
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The product received is significantly different from the product description or photographs.
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The product is otherwise eligible for return according to the product-specific return terms displayed on the website.
To be eligible for a return, the product must generally be unused, unworn, unwashed, unaltered, and in its original condition.
All original tags, labels, packaging, accessories, invoices, and other materials supplied with the product should be retained and returned wherever applicable.
3. Fashion Apparel Return Conditions
Because Fashion Apparel products can be affected by hygiene, wear, washing, alteration, and handling, we may not accept returns for products that show signs of use.
Returned apparel should:
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Not have been worn except for reasonable size or fit inspection.
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Not have been washed or dry-cleaned.
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Not have perfume, deodorant, makeup, food, stains, or other marks.
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Not have been altered, stitched, resized, repaired, or modified.
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Have original tags and labels attached where applicable.
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Be returned with the original packaging wherever reasonably possible.
Products that do not meet these conditions may be rejected after inspection.
Certain products may have different return conditions. Customers should therefore check the product page, order confirmation, or other applicable information before requesting a return.
4. Return Request Period
A return or exchange request should normally be submitted within 7 days of delivery, unless a different period is specifically stated on the relevant product page or order confirmation.
The customer should contact our support team as soon as possible after receiving the package if there is any problem.
When contacting us, please provide:
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Order number.
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Customer name.
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Registered mobile number or email address.
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Product name.
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Reason for return.
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Clear photographs of the product.
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Photographs of the packaging and shipping label where relevant.
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A short video may also be requested for certain damage or defect claims.
Providing complete information helps us review the request more quickly.
5. Damaged Products
We recommend checking the package carefully immediately after delivery.
If the product appears damaged, defective, torn, stained, broken, or otherwise compromised, please contact us as soon as possible.
Customers should take clear photographs of:
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The outer package.
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The shipping label.
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The product.
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The damaged or defective area.
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The product packaging, if relevant.
If the damage appears to have occurred during transportation, retaining the original packaging can be particularly helpful during our investigation.
After reviewing the submitted information, we may approve a replacement, exchange, refund, or another appropriate resolution.
6. Wrong Product Received
If you receive an item that is different from what you ordered, please contact us within the applicable return period.
For example, this may include:
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Different product design.
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Different product type.
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Incorrect size sent by us.
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Incorrect color or variation sent by us.
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Missing item from a multi-product order.
Please do not use or wash the incorrect product. Keep it in the condition in which it was received until our support team provides further instructions.
Where the error is confirmed to be on our side, we will determine the appropriate replacement, exchange, or refund solution.
7. Size and Fit Issues
Fashion Apparel products may have different fitting characteristics depending on their design, material, and manufacturer.
Customers are encouraged to review the size chart and product information carefully before placing an order.
If an item does not fit as expected, an exchange or return may be considered only if the product is eligible under the applicable product-specific return terms.
The item must remain unused, unwashed, unaltered, and in resalable condition with applicable original tags and packaging.
A size exchange may depend on stock availability. If the requested replacement size is unavailable, we may offer another available resolution according to the circumstances and applicable policy.
8. Non-Returnable Products
Some products may not be eligible for return due to hygiene, customization, clearance, promotional, or other commercial reasons.
Unless specifically stated otherwise, examples may include:
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Products marked as non-returnable.
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Customized or personalized products.
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Products that have been altered by the customer.
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Products that have been washed or worn.
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Products damaged after delivery due to customer handling.
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Products missing original tags where tags are required.
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Products with stains, odors, makeup, perfume, or other signs of use.
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Products returned after the applicable return period.
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Products purchased under specific final-sale or clearance conditions.
The exact return eligibility may vary by product.
9. Return Inspection
All approved return requests may be subject to inspection after the product is received.
Our team may check:
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Product condition.
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Tags and labels.
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Packaging.
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Signs of use.
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Damage or defects.
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Whether the returned item matches the original order.
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Whether the stated reason for return is supported by the condition of the product.
Approval of a return request before pickup does not necessarily mean that the refund or exchange is final. The product may still undergo a final inspection after reaching us.
If the product does not satisfy the return requirements, the return may be rejected.
10. Return Shipping
Where the return is due to an error attributable to shopiomart.in, such as sending the wrong product or a confirmed defective or damaged item, we may arrange or bear the applicable return shipping cost, subject to verification.
For other reasons, including certain size, fit, preference, or change-of-mind requests, return shipping may be subject to applicable charges or may not be available.
Any applicable return shipping terms will be communicated to the customer during the return process.
Customers should not independently ship products to our address unless instructed by our support team. Unauthorized shipments may not be accepted or processed.
11. Refund Process
Once an approved returned product reaches us and passes the required inspection, the refund process will be initiated where a refund is applicable.
Refunds are generally processed to the original payment method, subject to payment-provider and banking procedures.
The time required for the refunded amount to appear in the customer's account may vary depending on:
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Payment method.
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Bank or card issuer.
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Payment gateway.
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Financial institution processing time.
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Weekends and public holidays.
shopiomart.in cannot control delays caused by banks, payment gateways, or other third-party financial institutions.
12. Cash on Delivery Orders
For Cash on Delivery (COD) orders, customers may be asked to provide valid bank account, UPI, or other payment details where a refund cannot be returned through the original payment method.
Refund processing for COD orders may require additional verification.
Customers should ensure that the details provided for a refund are accurate. shopiomart.in will not be responsible for delays or failed transfers caused by incorrect customer-provided banking or payment information.
13. Exchange Policy
Where applicable, an eligible product may be exchanged for another size, color, or product variation, subject to stock availability.
Exchange requests must satisfy the same applicable product-condition requirements as returns.
If the requested replacement is unavailable, we may offer another appropriate option, such as a refund or alternative exchange, depending on the circumstances.
An exchange is not guaranteed simply because a request has been submitted.
14. Cancellation Before Dispatch
Customers may contact us to request cancellation before an order is dispatched.
Cancellation requests are not guaranteed once order processing, packaging, or shipping has started.
If an order has already been shipped, customers may need to follow the applicable return or delivery procedure rather than requesting cancellation.
For prepaid orders, an approved cancellation refund will generally be processed to the original payment method, subject to applicable processing procedures.
15. Refused or Undelivered Packages
Customers are responsible for providing a correct and complete shipping address and reachable contact information.
If an order is returned to us because of:
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Incorrect address.
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Incomplete address.
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Customer unavailable for repeated delivery attempts.
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Customer refusal.
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Incorrect phone number.
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Failure to accept the package.
additional shipping or handling charges may apply where relevant.
Any refund for an undelivered or returned shipment will be considered after the package is received back and the circumstances are reviewed.
16. Promotional and Discounted Orders
Products purchased during sales, promotional campaigns, special offers, clearance events, or discount campaigns may have specific return or exchange conditions.
Where special return terms are displayed at the time of purchase, those terms may apply to the order.
Discount vouchers, promotional credits, free gifts, or other promotional benefits may not be refundable or transferable unless specifically stated otherwise.
If a refund is approved for an order purchased using a discount or promotional offer, the refund may be calculated based on the actual amount paid for the returned item, subject to applicable terms.
17. Partial Returns
For orders containing multiple products, customers may be permitted to return eligible individual products rather than the entire order.
Refunds for partial returns will generally relate only to the eligible returned product or products, subject to applicable shipping, discount, promotional, and other terms.
If a promotional discount depended on purchasing multiple items, the refund calculation may take the applicable promotion into account.
18. Refund Deductions
Where permitted by the applicable terms, certain amounts may be deducted from a refund, including applicable return shipping, handling, or other charges communicated to the customer.
Any refund calculation will depend on the reason for return, product condition, applicable promotional terms, and other relevant circumstances.
We aim to communicate any applicable deductions clearly before completing the refund wherever reasonably possible.
19. Fraudulent or Abusive Return Requests
shopiomart.in reserves the right to refuse returns, exchanges, or refunds where we reasonably believe there has been misuse or abuse of the return policy.
Examples may include:
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Repeated suspicious return requests.
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Returning a different product.
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Returning a used product as new.
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Removing or replacing product tags.
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Intentionally damaging products.
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Providing false information about an order.
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Attempting to obtain refunds without returning eligible merchandise.
This policy is intended to protect both customers and our business from unfair or fraudulent activity.
20. Product Availability and Replacement
Replacement or exchange is subject to product availability.
If an identical replacement cannot be provided, shopiomart.in may offer an alternative solution where appropriate, which may include another available product, exchange option, store-related resolution, or refund.
The final resolution will depend on the nature of the issue and the applicable circumstances.
21. How to Contact Us for a Return
To initiate a return, exchange, or refund request, please contact:
Email: shopiomart.in@gmail.com
Phone: 8336082447
Please include your order number and sufficient details about the issue.
Our support team may request photographs, videos, or other information to verify the claim.
Please wait for return instructions before sending any product back.
22. Processing Time
Return requests are reviewed after the required information is received.
The overall processing time can vary depending on:
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Return-request verification.
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Pickup availability.
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Courier transit time.
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Product inspection.
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Replacement stock availability.
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Payment-provider processing.
We will make reasonable efforts to process eligible requests as efficiently as possible.
23. Changes to This Policy
shopiomart.in reserves the right to update, modify, or revise this Return and Refund Policy from time to time.
Changes may be made to reflect changes in our products, services, business practices, legal requirements, or customer-service procedures.
The updated policy will be made available on our website. Customers are encouraged to review the policy periodically.
The policy applicable to an order will generally be determined based on the terms presented at or applicable to the time of purchase, subject to applicable law.
24. Customer Responsibility
Customers are responsible for reviewing product descriptions, size charts, available variations, pricing, shipping information, and applicable return conditions before placing an order.
We encourage customers to carefully check their order details before completing payment.
By purchasing from shopiomart.in, customers agree to provide accurate contact and delivery information and to follow the applicable return procedure.
25. Contact Information
For questions regarding returns, exchanges, refunds, cancellations, or any issue related to an order, please contact us:
shopiomart.in
Fashion Apparel
Email: shopiomart.in@gmail.com
Phone: 8336082447
Address:
Binoy Mitra Saroni,
Boy's School Road, Nabapally,
Barasat, North 24 Parganas,
West Bengal – 700126, India
GST No.: 19BXAPA9569E1ZC
We appreciate your trust in shopiomart.in and are committed to providing a transparent and customer-friendly shopping experience. Our support team will make reasonable efforts to resolve genuine product and order-related concerns fairly and efficiently, subject to this policy and applicable law.